The Missing Piece with Consumer Complaints
Just a few short years ago, complaints from consumers primarily came in through angry phone calls or lawsuits. Now they can come in through a...
Unlicensed Activity Risks
For many financial institutions, the fear of citation for unlicensed activity, including the advertising of financial products, is always at top of...
Monitoring Can Be Overwhelming
Financial institutions are responsible for monitoring and controlling the risks related to social media, including compliance and brand reputation...
ADA Website Compliance Risks
Designed to bring a world of information to the fingertips of everyone with a computer, the internet has not only brought a slew of privacy issues to...
Consumer Complaints & Social Media
Whoever first coined the phrase “There’s no such thing as bad publicity” undoubtedly uttered this famous quote long before the age of social media....
The QM Rule and Current Marketing Uncertainty
Under the new administration, the CFPB has announced several updates to rules that are yet to be adopted, and the largest one may be the QM General...
The Social Media Compliance Message – Pay Attention!
The changes with the Biden Administration have many mortgage lenders on edge. A new appointee to the CFPB, forbearance concerns from the pandemic,...
How to Stay Off the Front Page
On January 6th, 2021 a group of people stormed the United States capital and infiltrated the House and the Senate. This was a tumultuous time for all...
Why Loan Officers Should Use Professional Pages on Social Media
Social media has been such a big part of our personal lives for the past 10 years. The number of social media network users worldwide has increased...