Service Complaints Amid Pandemic Forbearance Confusion
As the mortgage industry has pivoted and reorganized in response to the COVID-19 pandemic, the likelihood that certain steps in the mortgage process...
ADA Website Compliance Risks
Designed to bring a world of information to the fingertips of everyone with a computer, the internet has not only brought a slew of privacy issues to...
Risks to Working Remote
The COVID-19 pandemic fundamentally changed the way that the financial industry does business. Before lockdown, an estimated five million Americans...
Consumer Complaints & Social Media
Whoever first coined the phrase “There’s no such thing as bad publicity” undoubtedly uttered this famous quote long before the age of social media....
The COVID-19 Mortgage Moratorium & Social Media
As forbearances continue to cloud the mortgage industry with uncertainty and doubt, the CFPB has warned servicers to be prepared for an onslaught of...
The Social Media Compliance Message – Pay Attention!
The changes with the Biden Administration have many mortgage lenders on edge. A new appointee to the CFPB, forbearance concerns from the pandemic,...
Social Media and Employment Agreements
In just a few short years, social media has forever changed how many industries do business and the mortgage industry is no exception. Facebook,...
Fair Lending and Social Media
In July of 2020, the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against a Chicago-based nonbank mortgage lender, for violations of...
How to Stay Off the Front Page
On January 6th, 2021 a group of people stormed the United States capital and infiltrated the House and the Senate. This was a tumultuous time for all...