Mortgage Advertising Regulations - Social Media Counts, Too!
Love it or hate it, social media is a critically important tool that lenders and servicers must utilize in order to attract new customers and stay on...
Lasting Changes to the Financial Industry from COVID-19
The COVID-19 pandemic has severely unsettled consumer lending to such an extent that some methods and facets of the industry may never revert to...
The TCPA - Is Social Media Next?
In the latest warning to the ever-expanding marketing industry, the 5th Circuit Court of Appeals recently determined that unsolicited and unwanted...
Juneteenth, TRID, & Social Media
On June 17th, President Joe Biden signed Congressional Bill S. 475 into law at 3:51pm, effectively adding Juneteenth as a new federally recognized...
FINRA, Social Media, & Gamification
The financial industry is an ever-evolving creature, one that constantly invents exciting ways for its customers to move and spend money. By the same...
The Missing Piece with Consumer Complaints
Just a few short years ago, complaints from consumers primarily came in through angry phone calls or lawsuits. Now they can come in through a...
Unlicensed Activity Risks
For many financial institutions, the fear of citation for unlicensed activity, including the advertising of financial products, is always at top of...
Monitoring Can Be Overwhelming
Financial institutions are responsible for monitoring and controlling the risks related to social media, including compliance and brand reputation...
Service Complaints Amid Pandemic Forbearance Confusion
As the mortgage industry has pivoted and reorganized in response to the COVID-19 pandemic, the likelihood that certain steps in the mortgage process...