Compliance Resources

Understanding TCPA Compliance: Do's and Don'ts for Financial Institutions

In the realm of financial services, maintaining strong customer relationships is paramount. However, achieving this goal must be done responsibly and...

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The Missing Piece with Consumer Complaints

Just a few short years ago, complaints from consumers primarily came in through angry phone calls or lawsuits. Now they can come in through a...

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Service Complaints Amid Pandemic Forbearance Confusion

As the mortgage industry has pivoted and reorganized in response to the COVID-19 pandemic, the likelihood that certain steps in the mortgage process...

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Consumer Complaints & Social Media

Whoever first coined the phrase “There’s no such thing as bad publicity” undoubtedly uttered this famous quote long before the age of social media....

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Who Owns a Social Media Account?

Your Loan Officer, the one who mastered the art of acquiring leads from social media, has moved on to new a opportunity. You’ve collected their ID...

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How to Respond to an Online Review

For any company, a brands image is one of the most important assets utilized. It is the outward face of your company, where existing and prospective...

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