Streamlining Compliance with ActiveComply: Nova Home Loans' Success Story 

ActiveComply's Impact 

Adrianna Underwood, Compliance Assistant at NOVA Home Loans, shares her experience with ActiveComply, highlighting how the platform has been transformative for the organization. She notes its significant impact on streamlining operations, particularly in the area of social media oversight, where the complexities of maintaining compliance across platforms can be daunting. Having everything consolidated in one platform streamlines operations, making it easier for the team to maintain compliance across various channels. 

Navigating Compliance Concerns 

One of Adrianna's primary concerns has always been the scrutiny that social media faces during compliance examinations, especially from state and federal agencies. Earlier this year, NOVA Home Loans underwent a Fannie Mae exam that centered more on internal policies than social media, but Adrianna recognizes the importance of preparation for future challenges. ActiveComply provides a robust framework, enabling the team to address these complexities with confidence. As regulatory environments evolve, Adrianna views ActiveComply as a critical tool in navigating shifting expectations and maintaining a proactive compliance stance.

Time Savings and Peace of Mind 

ActiveComply has truly saved the NOVA Home Loans team time and has provided peace of mind. Instead of juggling multiple platforms to monitor their social media presence on sites like TikTok, Instagram, and LinkedIn, they can now access everything from one convenient location. This has been a major time-saver. ActiveComply works with industry experts to develop and maintain a sophisticated set of predefined content policies for mortgage lenders and banks. ActiveComply scans each profile and post based on keywords and will then alert companies immediately through the dashboard or by email. 

"Being able to easily update our keyword matches gives us great peace of mind. As the industry evolves and current events—like the upcoming election—come into play, we can easily adapt without extra stress. It’s reassuring to know that when we need to add a keyword, it’s already managed, allowing us to focus on our core responsibilities." 

User Experience and Learning Curve 

While any new system requires some level of adjustment, Adrianna found the learning curve for ActiveComply to be manageable. The platform’s intuitive design and organized features, combined with excellent support from the ActiveComply team, made onboarding straightforward. Today, Adrianna and her team rely on the platform to keep everything in one place, accessing critical insights quickly and efficiently.

“ActiveComply has helped us keep everything together all in one place. It's like, 'Hey, log on to this. This is what's going on right now on our social media.” 

Team Feedback and Onboarding Success 

Adrianna has also heard positive feedback from her team members regarding ActiveComply’s ease of use and the support they've received during onboarding. New users can get up to speed quickly, which has made their compliance efforts more cohesive. This accessibility has contributed to improved team cohesion and streamlined compliance efforts, with ActiveComply acting as a reliable and supportive partner in their compliance journey.

“Getting someone new on ActiveComply is really straightforward, and they haven't come to me with any questions, which speaks to how user-friendly it is.” 

A Valuable Compliance Partner 

In summary, ActiveComply has proven to be an invaluable partner in NOVA Home Loans' compliance journey. The combination of efficient monitoring, user-friendly tools, and exceptional customer support ensures that they can focus on their core business while effectively managing compliance obligations.  The platform not only enhances compliance efficiency but also provides peace of mind, allowing teams to focus on their core responsibilities. Adrianna emphasizes its value, noting that with ActiveComply, they are better equipped to navigate an increasingly complex regulatory landscape.