Social Media Compliance Resources

Juneteenth, TRID, & Social Media

On June 17th, President Joe Biden signed Congressional Bill S. 475 into law at 3:51pm, effectively adding Juneteenth as a new federally recognized...

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FINRA, Social Media, & Gamification

The financial industry is an ever-evolving creature, one that constantly invents exciting ways for its customers to move and spend money. By the...

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The Missing Piece with Consumer Complaints

Just a few short years ago, complaints from consumers primarily came in through angry phone calls or lawsuits.  Now they can come in through a...

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Unlicensed Activity Risks

For many financial institutions, the fear of citation for unlicensed activity, including the advertising of financial products, is always at top...

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Monitoring Can Be Overwhelming

Financial institutions are responsible for monitoring and controlling the risks related to social media, including compliance and brand reputation...

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Service Complaints Amid Pandemic Forbearance Confusion

As the mortgage industry has pivoted and reorganized in response to the COVID-19 pandemic, the likelihood that certain steps in the mortgage...

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ADA Website Compliance Risks

Designed to bring a world of information to the fingertips of everyone with a computer, the internet has not only brought a slew of privacy issues...

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Risks to Working Remote

The COVID-19 pandemic fundamentally changed the way that the financial industry does business. Before lockdown, an estimated five million...

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Consumer Complaints & Social Media

Whoever first coined the phrase “There’s no such thing as bad publicity” undoubtedly uttered this famous quote long before the age of social...

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